Responsible Gaming
Gaming Should Be Entertainment
We are committed to promoting responsible gaming practices. It is important to understand that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries financial risk and should only be engaged in with money you can afford to lose.
Please gamble responsibly and within your means. If you feel your gaming is becoming a concern, support is available.
Age Verification & Legal Requirements
In the United Kingdom, you must be at least 18 years of age to participate in gambling activities. We take age verification seriously and reserve the right to request proof of age at any time. Underage gambling is illegal and harmful.
If you are under 18, please do not use our services. If you suspect someone underage is gambling, please contact the relevant authorities or support services immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Chasing losses: Continuing to gamble to recover money you've lost
- Hiding gambling activity: Being secretive about the amount of time or money spent gaming
- Inability to stop: Finding it difficult to cut back or quit despite wanting to
- Neglecting responsibilities: Prioritising gambling over work, family, or personal obligations
- Borrowing to gamble: Using credit, loans, or borrowed money to fund gambling
- Gambling with essential funds: Using money needed for bills, rent, or food to gamble
- Mood changes: Becoming irritable, anxious, or depressed when not gambling
- Escalating stakes: Needing to gamble larger amounts to achieve the same excitement
- Relationship strain: Gaming activities causing conflict with family or friends
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
We provide several tools to help you manage your gaming responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you are willing to sustain
- Session Time Limits: Restrict the duration of individual gaming sessions
- Reality Checks: Receive periodic reminders about how long you've been gaming and how much you've spent
- Self-Exclusion: Voluntarily exclude yourself from your account for a set period (minimum 6 months)
- Account Closure: Close your account permanently if you wish to stop gambling entirely
To access these tools, please visit your account settings or contact our customer support team. We recommend using these features proactively to maintain control.
Support & Help Resources
If you are struggling with gambling, confidential support is available from organisations dedicated to helping people. Please reach out:
United Kingdom
- GamCare: Free, confidential support for problem gambling. www.gamcare.org.uk | Helpline: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme for Great Britain. www.gamstop.co.uk
- Gamblers Anonymous: Free peer support meetings across the UK. www.gamblersanonymous.org.uk
- National Problem Gambling Clinic: NHS-funded specialist treatment. www.cnwl.nhs.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
All support services listed above are free, confidential, and staffed by trained professionals. Help is available 24/7 in many cases.
Take Action Today
If you believe you have a gambling problem, please seek help immediately. Problem gambling is treatable, and recovery is possible with the right support.
Contact one of the organisations listed above, speak to a trusted friend or family member, or visit your GP for a referral to specialist services. You do not have to face this alone.
Your wellbeing is our priority. We encourage all players to gamble responsibly and within their limits.